FLOOD

EMERGENCY 24/7

Licensed & Insured

 Se Habla Español
Office: 407-933-0808
Emergency: 407-952-9460
 Toll Free: 1-800-398-0903

Q. – I am confused by all the different people who are involved with my claim. Can you explain who they are?
A. – The insurance agent, who sold you the policy, is the insurance company’s representative. The insurance adjuster (or claim adjuster), who is assigned to your claim, will work with us to approve and pay for the repairs based upon your insurance policy coverage limits. The mortgage company may be involved to assist with insuring your property is repaired back to pre-loss condition. RQS, your restoration contractor, has been hired by you and will work with all the different parties to repair your damaged property.

Q. – Do I need to get multiple estimates?
A. – No. Your insurance policy does not require multiple estimates. By hiring RQS, one call does it all. We are fully prepared to handle your entire claim from beginning to completion. That includes: 24 Hour Emergency Services, handling your personal property, dry cleaning needs, mold remediation, bio-hazard cleanup, odor elimination and complete property reconstruction. That is why we can say: “One call does it all!”

Q. – How does the claim get paid?
A. – Pro Master Cleaning Restoration will provide a digital repair estimate to the insurance adjuster who will approve the repair estimate and issue the repair payment to you, less your deductible.

Q. – When is the deductible paid?
A. – The deductible is your responsibility and is due before any services begin.

Q. – I received the insurance payment and the mortgage company’s name has been included. What do I do?
A. – We understand the process and, if you request, we will contact your mortgage company and provide them with the necessary claim documentation so they can process the insurance payment. They will process the payments so that the work can progress. We will assist in the mortgage company’s many property inspections. We’re happy to work with you on these sometimes confusing issues.

Q. – What is depreciation?
A. – In simple words, we can say that depreciation is the reduction in the value of an asset due to usage, passage of time, wear and tear, outdating or obsolescence, and other similar factors. Some insurance policies include depreciation on selected items. Recoverable depreciation is refunded when all of the repairs are completed. Non-recoverable depreciation is not refunded and will have to be paid by you directly to RQS.

Q. – Why did I receive “20-day preliminary lien” notice?
A. – Pro Master Cleaning Restoration, depending on the size of the loss, follows the state requirements of pre-liening property damage losses. A 20-day preliminary lien notice is not a reflection of your honesty but is a required document for contractors to protect their payment rights.

 Carpet Cleaning | Water Removal | Air Duct Cleaning | Mold Remediation
Flood Damage Clean-up | Fire Damage Restoration

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