FLOOD

EMERGENCY 24/7

Licensed & Insured

 Se Habla Español
Office: 407-933-0808
Emergency: 407-952-9460
 Toll Free: 1-800-398-0903

Q. – My property has been damaged. Who will repair my property?
A. – You, the insured, are in charge of your loss and are the only person who can choose and hire the repair contractor. Pro Master Cleaning Restoration is a “full service” licensed and bonded Disaster Recovery Specialist™. In all cases we work for you and pledge to return your property back to its pre-loss condition.

Q. – I have damaged items and valuables in my home. What do I do?
A. – Pro Master Cleaning Restoration will inventory all of your personal property, pack up, restore and/or clean, store at a climate controlled location and return upon completion of your repaired property. The items that can not be repaired may be replaced providing you have coverage.

Q. – What do I do with my valuables?
A. – We want you to collect all of your jewelry, important documents, firearms and other valuables. Keep them in your possession.

Q. – Who makes the fixture and construction material selections?
A. – Pro Master Cleaning Restoration Project Manager will meet with you and help you with this process. We have pre-approved suppliers that will be called upon to help with the necessary selections of construction materials, including: flooring, paint colors, lighting and plumbing fixtures, cabinets and countertops, appliances, window treatments and more.

Q. – What happens during the repair process?
A. – The Project Manager and the Project Coordinator assigned to your project will be scheduling the repairs through Pro Master Cleaning Restoration crews and pre-approved vendors to insure the highest quality repairs. If additional damage repairs are required, the Project Manager will submit the estimate (called a supplement) to your insurance adjuster for approval before work begins. Any extras requested by you that are not part of the damage repairs will be paid in full to Pro Master Cleaning Restoration before work on those extras begin.

Q. – Do I get a Certificate of Satisfaction, a warranty and a lien release?
A. – Upon the satisfactory completion of all services, Pro Master Cleaning Restoration will present you with a Certificate of Satisfaction. We will keep a signed copy for our records. Included in this document is our two year written workmanship warranty and lien release.

 Carpet Cleaning | Water Removal | Air Duct Cleaning | Mold Remediation
Flood Damage Clean-up | Fire Damage Restoration

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